Scripted example, not a live agent.
What happens to your messages
A message at midnight and a full inbox, before and after an agent.
A lead at 23:47
Pick a business and watch what happens to a message that arrives after closing.
Your inbox, before and after
The same messages: as they wait on a busy day, and once the agent has gone through them.
Before
- LauraAre you open on Sunday?
- Table for 4Table for four tomorrow at 2?
- Google review ★★★★★Lovely place, great coffee!
- SupplierNew price list attached
- MartaI found a hair in my dish yesterday
- Order #[number]Has my order shipped?
- Company eventDinner for 30 people in December?
- JavierCan I move my booking to 9?
After the agent
- LauraAnsweredOpening hours sent
- Table for 4BookedBooked at 14:00 after checking availability
- Google review ★★★★★Waiting for your approvalReply drafted for your approval
- SupplierAnsweredPrices moved into your cost sheet; two changes marked
- MartaPassed to youA complaint: passed to you, nothing sent
- Order #[number]AnsweredTracking link sent
- Company eventPassed to youLarge group: passed to you with the menus you offer
- JavierBookedMoved to 21:00, reminder updated